207 North Rustic Road
East Peoria, IL 61611
CABIN SAFETY PROFESSIONAL/
Safety Guidelines/Protocols | Domestic/International Flights
Professional and polished flight attendant with over 30 years of worldwide airline and corporate aviation experience, including VIP Fortune 50 corporate flight department operations. Flight Safety International qualified on Bombardier Challenger, Bombardier Global Express, Boeing 737/BBJ, Gulfstream G650/G550/G450, and Dassault Falcon Aircraft. Specialized training includes Emergency Medical Technician certification and Culinary Institute of America Food Preparation and Service training, and Corporate School of Etiquette Training. Highly adept at supporting and managing all flight/cabin operations following established Federal Aviation standards and protocols, while engaging with a wide range of clients including VIP and Executive level.
Core competencies/areas of expertise include:
- Corporate/Commercial Aviation
- Culinary Standards
- Safety Procedures
- Records and Documentation
- Cabin Management Systems
- Executive Level Customer Service
- Regulatory Compliance
- Relationship Management
- FAR Part 91/FAR Part121
- Policies and Procedures
Assigned to Presidential Press Charter. Served as Lead Flight Attendant for the St Louis Rams football team charter for two years.
Recognized by the US Government for service to the Civil Reserve Air Fleet, Operations Desert Shield and Desert Storm.
Recipient of TWA Annual Award of Excellence and Flight Attendant of the Month Award.
CATERPILLAR INC, Peoria, IL 2006-2015
Cabin Safety Professional/Flight Attendant
Served as a full-time flight attendant on the Bombardier Global 6000 and Challenger 604, supporting worldwide FAR part 91 flights and fortune 50 corporate flight operations carrying high-level Executives and clientele. Accountable for all related pre-flight, in-flight and post-flight activities to support passenger safety and comfort.
Participated in crew pre-flight briefings and inspected aircraft/cabin equipment to ensure operationally sound, coordinated flight duties with Captain, prepared trip requirements, determined support resources/equipment, reviewed all paperwork requirements, supervised loading of passengers and assisted with securing baggage.
Conducted safety briefings in compliance with Federal Aviation Regulations, IS-BAO standards and Caterpillar Standard Operating procedures, instructed passengers on use of cabin equipment and safety measures and monitored cabin activities to maintain passenger safety.
Assisted passengers with aircraft convenience systems including high speed internet, fax machines and phones and coordinated ground transportation and other services as needed.
Verified passenger’s preferences and prepared service plan including food selection, ensuring proper storage and preparation.
Maintained a well-groomed, neat, professional appearance and demonstrated the highest standards of etiquette, protocol and customer service.
Completed all required Aviation Services and other related training including Safety and Emergency procedures, Aircraft Surface Contamination, Crew Resource Management, Cabin Safety, Culinary and Food Safety/Service training.
Assisted and commanded the cabin in the event of aircraft emergency, medical emergency or evacuation.
Prepared and interpreted US and foreign customs agriculture clearance regulations and ensured proper documentation for the disposal of all regulated garbage.
Maintained awareness and knowledge of all new methods and procedures related to safety and evacuation. Served as standards CSP, conducting annual cabin/service checks on CSP team members.
TRANSWORLD AIRLINES/AMERICAN AIRLINES (FAR Part 121),
Chicago/San Francisco/St Louis
Flight Attendant/Flight Service Manager
Accountable for the administration, coordination and execution of a wide range of activities to support domestic and international FAR part 121, flag carrier operations. Managed and implemented all related activities to ensure passenger safety and comfort.
Conducted pre-flight checks to ensure aircraft cabin was clean and all equipment operationally sound prior to take off.
Documented and reviewed any maintenance issues with Pilot.
Assisted with boarding passengers, conducted safety briefings and secured passenger carry-on luggage.
Engaged with passengers in a professional and courteous manner.
As Flight Service Manager, coordinated onboard services with a crew of up to 13 on wide-bodied aircraft.
Prepared and served meals and beverages.
Completed all pre-flight, in-flight and post-flight paperwork, including passenger international forms.
LOCKHEED MARTIN 2002-2005
Security Training Specialist/Instructor
Worked contractually with Lockheed Martin to deliver week-long training programs to certify initial cadre of federalized Transportation Security Administration passenger screeners at airports across the U.S.
Conducted nationwide practical evaluations and annual re-certifications.
ALZHEIMER’S ASSOCIATION-Central Illinois Chapter (2011-Present)
Member- Board of Directors
Member of the Board of Directors for the local chapter of the Alzheimer’s Association. Acted as Chairman of the Walk to End Alzheimer’s for past 4 years to include directly overseeing all related planning, coordination and execution of the annual fundraiser. Surpassed 2015 goals by 117% raising over $53,500, and over 4 years as chair increased total revenue 33 percent.
EDUCATION & TRAINING
Bachelor of Arts, Communications, University of Missouri, St Louis.
Graduated 2003 Summa cum Laude
Nonprofit Management and Leadership Certificate
- Corporate Flight Attendant Recurrent Training Course – Flight Safety International, Savannah (July 2015)
- Emergency Medical Technician (EMT-Basic) – National Registry Certification (Recertification March 2016)
- MedAire – Recurrent Inflight Medical Training (2015)
- DCA Access Standard Security (DASSP) Program – (Requalified in 2015)
- Advanced Service in Culinary Arts Course – Corporate School of Etiquette (2014)
- Exceptional In-Flight Service Program (Food Preparation and Service – Culinary Institute of America (2011)
- Initial In-flight Service and Emergency Certification Training – Corporate Flight Solutions/FACTS (2004)